Online ordering terms

Orders and payment

Prices are shown in New Zealand dollars and include GST. Your order is accepted after payment is confirmed. Menu availability, pickup kitchen capacity, promotion eligibility, and the final total are validated again by Snax when checkout begins.

Dine-in and takeaway

Arrive at Shop 8, 8 Commerce Street, Auckland CBD for the selected ready time. Choose Dine-in if you plan to eat at Snax or Takeaway if you will collect the food to go. Ready times are estimates and busy service periods can cause delays. Please provide accurate contact details so the team can reach you about an order when necessary.

Promotional coupons

Opt-in coupons are unique, one-time codes tied to the email address that received them. Product or category restrictions, minimum spend, expiry, and use limits shown with the offer apply. Enter the code online with the same email, or show the email or screenshot to staff before paying for dine-in. Staff verify dine-in conditions and apply eligible discounts manually.

Arcade rewards are based on the best server-validated score from up to three attempts. The conditions and redemption channel shown at reveal apply. A reward is issued only after email verification and remains single-use across online and in-store redemption.

Allergies and changes

Tell us about allergies in the kitchen notes and call the store if the risk is serious. Our kitchen handles gluten, soy, sesame, shellfish, dairy, and other allergens, so we cannot guarantee that any item is free from traces. Contact the store promptly if an order needs to be changed or cancelled; preparation may already have begun.

Problems and refunds

If an order is incorrect or there is another problem, contact us as soon as possible. Approved refunds are returned through Stripe to the original payment method. Bank processing times are outside Snax's control.

Contact

Call +64 9 300 3050 or email sales@snax.co.nz.